Customer Service

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Customer Service
Email Customer Service

Physical Address
9300 Fanita Parkway
Santee, CA 92071


Mailing Address
P.O. Box 719003
Santee, CA 92072-9003

Phone: 619-258-4600


Monday - Thursday    Friday
9 a.m. - 4:30 p.m.        8 a.m. - Noon

Customer Service Team

Customer Service is the primary point of contact for customers at Padre Dam. Our team of experienced representatives is responsible for serving each customer in a caring and respectful manner while providing timely, efficient and cost effective support. As a department, we maintain customer accounts and process billing and collections as well as educate customers regarding water use, conservation, rates and services.

My Account

Use the My Account feature to access water use data, pay your bill and view your account information online quickly and securely.